ORDERING
By contacting your sales representative or customer service at (800) 991-3765 ext 2 or you send it to orders@alanenvironmental.com.
There is no minimum order. However, some items may have a quantity minimum. All orders under $25 will be subject to a $5 handling fee.
BILLING & CHARGES
Orders will be invoiced at the price in effect at the time of the sales order. All prices are subject to change without notice. All invoices will be emailed to the email we have on file or mailed to the billing address on file depending on your preferences.
Orders will be invoiced within one business day of all the items on your order shipping.
Master Card, VISA, and American Express are accepted for payment.
Net 15 days.
You pay your invoice with a credit card by contacting our accounting department at (800) 991-3765 ext 1. To pay by check please mail to:
Alan Environmental Products, Inc.
Remittance Address:
P O Box 25224
Tampa, FL 33622
You can obtain a copy of your credit card receipt, invoice, or statement by contacting your sales representative or the accounting department at (800) 991-3765 ext 1 or by emailing hr@alanenvironmental.com.
Purchasers with tax-exempt status must provide Alan Environmental Products with a copy of a state resale certificate, an exemption certificate, or other acceptable proof of your exempt status in the state to which the items will be shipped.
SHIPPING
Most packages will be delivered between 1 to 5 business days, depending on the location of your company. However, due to Covid-19 and the global pandemic transit times may vary.
We ship the majority of our orders with FedEx Ground, occasionally we will use an LTL carrier for larger orders.
To process a claim, we will need your invoice or sales order number. If damaged, the original carton should be kept for possible carrier inspection. Contact customer service at (800)-991-3765 ext 2 to report a shortage or damage.
If you’re missing items or shipments, contact customer service within 7 days of receiving your credit card receipt or invoice.
RETURNS
Unused and NON-Defective items may be returned within 15 days of receiving the order. Customers will be responsible for the return shipping cost and will be charged a 15% restocking fee.
All returns must be approved and an RMA number assigned before you will receive a return shipping label. Returns must be received within 15 days of the issuance of RMA number. Once we have received your return, you will be issued a credit.
Please have the following information on hand when calling for an RMA number: Invoice #, Part #, Quantity returning, and reason for return.
Refunds are issued to your original payment method or in the form of credit after we have received the returned product.